K Store

Gift Cards

Make sure your gift will be successful by offering a Gift Card.

If an item is no longer available

I received a damaged package

I want to place an order over the phone

Price match guarantee

Warranty

Conditions of return

Making a claim for a defective or damaged item

I don't have the return voucher anymore

What are the refund terms?

How much does it cost to return an order?

Error of delivery

Items I cannot return

Deals for clubs and retailers

You are the head of an association or a billiard room and you would like to place a grouped order for your players and your room equipment? Kozoom Store makes it easier for you and will give you a "Club" access to the website that allows you to place group orders and get discounts.

Terms & Conditions KOZOOM STORE

Reserve an article

I have not received an order confirmation email

K Points

10 K Points = 1 € Discount

Coupon codes

Change my delivery address

Custom Fees

How do I track my package?

Modes of delivery

Shipping costs

What are the delivery times?

Which countries do we deliver to?

Delivery is free from 100€ purchase in France, 150€ for countries in zones 1,2,3. Delivery is free from 200€ for countries in zones 4,5 and 6. Finally, shipping is free for orders over 300€ for countries in zone 7.

Payment methods

Secure payment and 3D secure

I want to pay by cheque

How do I get a copy of invoice?

Cancel an order or item

Modify my order after validation?

Privacy and Cookie Policy

I want to return one or more items