Emails notifications:
You will receive automated email notifications at each step of your order:
Order confirmation
Invoice
Shipment confirmation with a tracking number
If you have created an account, you can connect to My Account at any time and view the status of your order, including the tracking number if your order has been shipped. Just login to My Account and go to the "My Orders" tabs and click on your order to view its status and tracking information.
If there's an issue with your package or if you can't locate the tracking information, feel free to contact us through our contact form or call us at +33(0)972 332 136 on Monday, Tuesday, Thursday and Friday 9h30 to 12h30 and from 14h to 17h00 and on Wednesday 9h30 to 12h30 Paris time.